Frequently asked questions

Tenants
Who can belong?
Anybody who can satisfy us as to their good standing can join the scheme.

Why should I join?
Because it demonstrates your credentials as a good tenant and also covers landlords against losses so that they can offer tenancies without taking security deposits.

How long does my membership last?
It lasts as long as you continue to pay your subscription or until you resign from the scheme or are expelled for default or non-payment (landlords and agents are still fully covered until the end of tenancy if this should happen).

Is the registration fee a one off fee?
Once you have joined and continue to fulfil the scheme requirements and conditions – including informing us of any change of circumstances – you will remain a member so long as you continue to pay your subscription and renewal fees or until you resign from the scheme or are expelled for default of non-payment (landlords and agents are still fully covered until the end of tenancy if this should happen).

What happens when I move on?
You can use your membership of the Tenant Guarantee Scheme to convince prospective landlords of your good standing. Provided you have renewed your cover, when you move from one tenancy to another you need only ask your new landlord to register his or her interest for them to be covered.

What happens when a fixed term tenancy becomes a periodic tenancy?
Nothing. You need only inform us of the changed circumstances.

How can I leave the scheme?
By resigning either at the end of a tenancy or by giving us notice.

What happens if I default?
If you fall more than two months in arrears with your rent or fail to pay your membership subscription within two weeks of the due date you will be expelled from the scheme – this means landlords can be certain all of those tenants listed have exemplary records.

Is my information secure?
Yes. Your information is only accessible via your unique Tenant Guarantee Scheme membership number and information is held on a secure web server. Any information about yourself will only be released to those you have authorised by giving them the necessary access information.



Landlords & agents
Why should I accept an iguarantee
member as a tenant?

Because the scheme confirms the good standing of tenants, provides cover for unpaid rent and loss and damage to property at no cost to yourself, and allows you to offer tenancies without taking security deposits – thus avoiding the cost and inconvenience of participating in a tenant deposit protection scheme (which will be compulsory from April 2007).

Do I still need to check tenants’
credit rating and references?

No. Only tenants who meet our exacting standards are allowed to be members of the scheme. Landlords need only verify the identity of tenants and check their scheme membership.

What tenancies are covered?
All assured shorthold tenancies where the sole tenants or all of the joint tenants are members of the Tenant Guarantee Scheme.

What about statutory periodic tenancies?
Periodic tenancies are covered.

What happens if my tenant stops paying the monthly subscription?
If your tenant should not pay the monthly subscription, you will still be fully covered for the remainder of the tenancy. If this should happen your tenant will not be able to use the scheme and benefit from this in the future.

Do I still need to use a
tenant deposit protection scheme?

If you choose not to ask for a deposit because you are covered by the Tenant Guarantee Scheme for loss and damage you do not need to join a tenant deposit protection scheme.

How am I covered for losses?
You are covered for up to a specified total for non-payment of rent and/or damage to your property or loss or damage to its contents.

Who pays?
Tenants pay for membership of the scheme. Landlords and agents pay nothing and only need accept tenants who are members of the scheme.

How do I make a claim?
Go to the Landlord Claim page for details.

What administration is involved?
Very little. Most contact is online and we undertake all checks automatically before admitting tenants to membership of the scheme.

What is this tenant deposit protection scheme?
As from 6 April 2007 all landlords taking deposits for new assured shorthold tenancies in England and Wales have by law had to pass over the deposit to the new ‘custodial’ deposit protection scheme, or pay a fee to the ‘insured’ scheme to protect the deposit – which can cost up to £95 for landlords with only one property. If there is a dispute over the return of the deposit at the end of the tenancy, the amount disputed must be held in the scheme and cannot be repaid until the outcome of alternative dispute resolution has been agreed.

Can agents use the scheme?
Yes. Agents can use the scheme in exactly the same way as landlords. By accepting tenants who are members of the scheme they can also avoid the cost and administrative burden of joining a tenancy deposit protection scheme.



If you require any further information please contact us.

 
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