Frequently asked questions

Tenants
Who can belong?
Anybody who can satisfy us as to their good standing can join the scheme.

Why should I join?
Because it demonstrates your credentials as a good tenant and also covers landlords against losses so that they can offer tenancies without taking security deposits.

How long does my membership last?
It lasts as long as you continue to pay your subscription or until you resign from the scheme or are expelled for default or non-payment (landlords and agents are still fully covered until the end of tenancy if this should happen).

Is the registration fee a one off fee?
Once you have joined and continue to fulfil the scheme requirements and conditions – including informing us of any change of circumstances – you will remain a member so long as you continue to pay your subscription and renewal fees or until you resign from the scheme or are expelled for default of non-payment (landlords and agents are still fully covered until the end of tenancy if this should happen).

What happens when I move on?
You can use your membership of the Tenant Guarantee Scheme to convince prospective landlords of your good standing. Provided you have renewed your cover, when you move from one tenancy to another you need only ask your new landlord to register his or her interest for them to be covered.

What happens when a fixed term tenancy becomes a periodic tenancy?
Nothing. You need only inform us of the changed circumstances.

How can I leave the scheme?
By resigning either at the end of a tenancy or by giving us notice.

What happens if I default?
If you fall more than two months in arrears with your rent or fail to pay your membership subscription within two weeks of the due date you will be expelled from the scheme – this means landlords can be certain all of those tenants listed have exemplary records.

Is my information secure?
Yes. Your information is only accessible via your unique Tenant Guarantee Scheme membership number and information is held on a secure web server. Any information about yourself will only be released to those you have authorised by giving them the necessary access information.

 


If you require any further information please contact us.

 
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